What does the Patient and Carer Support Service offer?
The Patient and Carer Support (PACS) Service was developed to improve your experience through better service navigation, access to information and support networks. The service is provided on a drop-in basis and aims to solve minor problems before they become serious challenges and barriers to better health outcomes.
Learn about and get help to access services
The Patient and Carer Support officer can help you find the right person or service within Peter Mac to meet your needs. They can also help you find cancer information, resources, and programs. Our space displays hard copy resources from trusted organisations like Cancer Council, Lymphoma Australia, and Leukemia Foundation. These resources are available outside our opening hours and free to take home with you.
Get support to sign up to the Health Hub patient portal app
Health Hub is a secure mobile and web application that connects you with your hospital information from home or on the go. The Patient and Carer Support officer can help with Health Hub queries or troubleshoot technical problems. They can also guide you and your proxies to set up your Health Hub account step by step in person, over the phone or via email.
Ask questions and raise your concerns
Your feedback is very important to us and will help improve our services at Peter Mac. The Patient and Carer Support Officer can help you to provide feedback and escalate your concerns to the Consumer Liaison Officer if required.
Who can access this service?
Anyone is welcome to visit, call, or email us a question.
How can I access this service?
- Opening Hours: 10am to 3pm, Monday to Friday
- Location: Level 2, 2D, Peter Mac Melbourne Campus
- Phone: (03) 8559 8871
- Email:
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If you contact us outside of our operating hours, we aim to get back to you within 1 business day.
Feedback Survey
We are always trying to improve your experience here at Peter Mac, and we want to make sure that this new service, the Patient and Carer Support Service, is making a difference for patients and carers.
Please access the survey link and complete the anonymous survey